The Restaurant and Food Service Industry is Rapidly Changing
- As online and mobile ordering and payment become more common, guests now expect restaurants to provide a seamless multi-channel experience. In the hospitality industry, the focus is on delivering an exceptional experience, and operators need a reliable system to ensure consistent, high-quality service.
- Customer expectations are evolving faster than ever, and to stay ahead, food businesses must rely on a system that is continuously improved and modernized. Restaurateurs also need to establish a strong social media presence, as dining is becoming increasingly social, from food sharing on Instagram to reviews on restaurant websites.
- Analytics will play a growing role in identifying trends and understanding customer behavior, helping businesses adapt and stay competitive.
A Point of Services, Not Just Sales
Give information, take orders and payments, check status of orders at the table
The LS Nav Hospitality Point of Sale (POS) is designed to suit a wide range of hospitality setups, from fine dining to quick service restaurants, cafes, bars, pubs, and more. It offers flexibility and efficiency to meet the unique needs of each type of establishment.
Superior Customer Service
Provide outstanding service with the LS Nav Hospitality POS, which empowers your staff to:
- Send orders directly to the kitchen
- Provide information about menu items, allergens, special offers, and more
- Check the status of orders and tables
- Get notified when food is ready from the kitchen
- Process payments
- Issue receipts
- Register customers into the loyalty program
- Boost sales with upselling and cross-selling suggestions
All of this can be done anywhere on the restaurant premises, ensuring efficient and exceptional service.
Quick Orders and Deliveries
Manage your call center and delivery service
Offer your customers a punctual and precise ordering and delivery service.
Order history
To speed up the ordering process, the call taker at the call center can select a customer’s previous order as the basis for the new one. This allows for faster order placement and ensures consistency, improving efficiency and customer satisfaction.
Comment Section
With LS Nav Hospitality, you can add notes for each registered customer, including delivery specifications and special comments. This feature allows you to offer more precise and personalized service, enhancing the customer experience and ensuring their needs are met accurately.
Internal Messaging
The head office and restaurant locations can communicate with the call center to provide important updates, such as upcoming offers, delays, or missing ingredients at specific restaurant locations. This ensures the call center is always informed and able to provide accurate, timely information to customers.
Waiting Time Display
Call takers can view the current average production time in each restaurant, as well as the number of orders in process. This allows them to select the most efficient location for the customer and provide accurate estimates for when their order will be ready, ensuring better service and customer satisfaction.
Two-way Communication with Restaurants
Call center operators can monitor the status of orders across different locations in real time. This enables them to respond promptly and accurately when customers inquire about the readiness of their dishes or request changes to an order, ensuring a smooth and efficient customer experience.
Easy Driver Dispatching
Orders can be manually assigned to drivers, allowing you to organize delivery by street grid and plan the most efficient route for each driver. This ensures timely deliveries and helps optimize driver schedules, improving overall operational efficiency.
Manage Tables and Guest
Amaze your diners with quick and precise service
Manage your tables with precision to provide your customers with consistent, timely, and high-quality service, ensuring a smooth and efficient dining experience every time.
Graphic view
Use the intuitive graphic table management system to efficiently manage seating, optimize table assignments, and maximize table turnover, ensuring smooth operations and enhanced customer satisfaction.
The table status feature allows waiters to:
- View the status of tables in their section
- See which tables are free
- Ensure all guests have been served
- Confirm that orders have been promptly sent to the kitchen
- Receive alerts for issues needing attention, such as if a table has not been attended to for too long
Managers benefit from great flexibility, as they can configure and activate multiple table setups, such as different arrangements for brunch and dinner service.
Additionally, the system helps manage takeout orders by labeling them distinctly and queuing them in a dedicated takeout order list, streamlining the process.
Organize Your Kitchen
Prepare and serve the right dishes with speed and precision, eliminating the risks of miscommunication and increasing kitchen efficiency.
A dynamic, effective kitchen experience is made possible with LS Nav Hospitality, where waiters can send orders directly from the POS to the kitchen. These orders are printed on kitchen printers, shown on kitchen displays, or both, depending on your setup.
The kitchen display system
Streamlines kitchen operations by ensuring orders are directed to the correct display stations based on your configuration. You can easily adjust the number of stations as needed to fit the size of your restaurant.
From the POS to the kitchen and back
The system enables two-way communication. Orders, including modifiers, are sent from the POS to the kitchen displays. Kitchen staff can then update the preparation status of each dish, and waiters are notified via their stationary or mobile POS when the dishes are ready to be served, ensuring efficient and timely service.
An Organized, Flexible Menu
Centralized control of offers, recipes and ingredients
Add and manage recipes from the back office, plan your purchases, set up deals, and enable your customers to personalize their dishes. This streamlined approach enhances efficiency in both kitchen operations and customer experience, ensuring a more tailored and cost-effective service.
Manage Your Recipes
Enter and manage recipes for all your outlets from headquarters using the recipe management system. The system organizes recipes by style, category, and ingredients, making it easy to maintain consistency across locations.
You can also set up the estimated preparation time for each dish. When orders are sent to the kitchen, the system automatically prioritizes items based on their production time, helping kitchen staff prepare and serve dishes promptly and in the correct order. This ensures timely service and efficient kitchen operations.
Sell Deals Sell Deals
Set up meal deals and sell them quickly and easily at the POS. The system allows you to define the specifics of each deal—whether it’s valid for specific restaurants, available only during breakfast, or exclusive to takeout orders, and more. Meal deals also support modifiers, providing high flexibility to customize orders and ensure you always meet your customers’ needs.
Buy the Right Amount of Ingredients
Plan your ingredients expenditure with LS Nav Hospitality. The software solution allows you to create menus or meal plans, which can then be shared from the central office throughout your business, down to every POS. The system helps you calculate the types and quantities of ingredients needed to produce your meals, ensuring accurate purchasing and cost control.
Manage Prices and Offers
Centralized control over prices and promotions
Set multiple prices valid at different times and create special offers based on location, customer loyalty level, or both. This flexibility allows you to tailor pricing strategies to various customer segments and time periods, optimizing sales and enhancing customer satisfaction.
Flexible pricing
LS Nav Hospitality allows you to set pricing based on various parameters, including time, date, location, or unit of measure. This flexibility enables you to sell the same drink or meal at different prices depending on factors such as the location, time of day, or whether the product is consumed in-house or taken out. This approach helps optimize revenue and cater to different customer preferences.
Large variety of offers
LS Nav Hospitality supports a wide range of special offers and promotions, including happy hour deals, breakfast offers, discounts valid on specific days or months, and more.
You can tailor promotions to different customer segments, whether for all diners or just your most loyal ones. Set up offers based on various parameters such as transaction amount, customer or loyalty groups, tender types, coupons, and more. This flexibility allows you to create targeted promotions that drive sales and customer engagement.
Total automation
LS Nav Hospitality supports a wide range of offer combinations, allowing you to activate multiple promotions simultaneously. Thanks to the system’s automation, you no longer need to rely on staff to remember which promotions are active. Based on predefined settings, valid offers are automatically applied to all purchases that qualify, ensuring consistent and accurate promotion handling without manual intervention.
- Item and recipe management
- Meal plan management
- Meals deals and offers
- Price, offer, coupon and campaign management
- Dynamic hierarchy, attributes and other groupings of items
- Automatic and manual replenishment
- Quick centralised configuration of the POS look and feel
- Loyalty program, mobile loyalty and portal management
- Sales reporting and analysing
- Vendor performance
- Finance, receivables and payables
- Call center
- Staff management
- Loss prevention analysis
- BI- Business Intelligence
- Dashboard for restaurant operations
- ash management
- Restaurant replenishment
- Receiving stock
- Stock counting and adjustments
- Sales history
- Simple end-of-day statements
- Kitchen displays
- Kitchen printing
- Delivery management
- Takeout management
- Drive-thru management
- Easy-to-use POS/mobile POS
- Multiple interfaces
- Broad POS hardware support
- Table management
- Register covers
- Order to seat/customer
- Modifies: toppings, extras, sizes
- Order sequence process at POS
- Items cross and up-selling
- Loyalty benefits at POS
- Multiple payment types
- Operate locally, configure centrally
- Fast checkout
- Transferring and joining tables
- Quick bill splitting
- Mobile loyalty on variouse devices
- iOS
- Android
- Windows
- Personalized offers and notifications
- Mobile access to product information
- Map of locations with directions
- Easy loyalty registration and access
Customer Segmentation, Loyalty and Mobile POS
Build an omni-channel brand presence and ensure returning customers.
With LS Nav Hospitality you will be able to offer multi-channel loyalty schemes. Enable your guests to earn and use points in your locations, on your e-commerce site and through the mobile app. Loyalty schemes can both increase retention and give you invaluable knowledge into your customers’ habits and preferences. Use this intelligence to segment your customers and offer them personalized discounts and offers. Extend your presence and customer base by enabling ordering via ecommerce and mobile loyalty. Enhance your brand on all your channels, as our program supports social media communication from head office to both website and mobile devices.
Mobile Point of Sale
Take orders and payments straight at the tables with the mobile POS. Improve your customer service by providing quickly and easily information about menu items, special offers and more. Do not force your customers to go queue at the cash register; with the mobile POS you can take payments and hand out receipts at the table-side, quickly and flexibly.
Reward your Customers Easily
Loyalty points are assigned automatically, no matter if the order was taken at the restaurant Point of Sale, at the mobile POS or through the loyalty app.
Each menu item can also be customized to give variable points.
Customers can also choose to use their loyalty points as a form of payment at any time.
Case Studies
Sagar Ratna
Since opening its first branch in Defence Colony in 1986, Sagar Ratna has expanded and grown, becoming the preferred destination…
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Contact us today to schedule a quick chat about your project, or sign up for one of our monthly demos!